IT Specialist I

computing equipment and software.  
SUPERVISION 
This position has no supervisory responsibilities.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.   This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. 
 
Install personal computers, printers, monitors, and any other desktop or mobile computing equipment or software.  
 
Participate in the Help Desk rotation. This involves providing tie 1 support for end user inquiries and resolving technical issues.
 
Troubleshoot equipment, software and Desktop LAN problems to determine a viable solution.  Perform computing equipment and software problem diagnosis and resolution for client desktops and laptops.  
 
Assist when required with network and server maintenance in a multi-protocol environment, using IT Specialist II and the Network Operations team as resources.  
 
Perform preventative maintenance and other general tasks to aid in the ongoing support of the desktop environment.  Perform intermediate equipment and software upgrades.   May interface with vendor support services.
 
Perform equipment and software inventories and updates in appropriate databases.  Assist with the maintenance of site documentation.
 
Assist in the evaluation of business problems and research on new technology as directed by senior staff.  Provide input to senior staff regarding client's equipment and software needs.
 
Troubleshoot telephone system problems, replace defective equipment or report problems to the proper agency for repair.
 
Demonstrate commitment to county safety and risk management efforts.
 
Other duties as assigned.


 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education and/or Experience 
Associate’s degree or Technical diploma in an Information Technology related field with one to two years of prior relevant experience OR seven (7)+ years of progressive and significant IT experience.  Prefer at least a minimum of one (1) year experience with Microsoft operating systems and Intel-based hardware or a combination of education and experience.  Technically competent with various word processing, spreadsheet, graphics, e-mail and other desktop software packages.  Excellent organizational skills showing the ability to manage multiple priorities in a dynamic work environment.  Strong interpersonal and customer support skills.   Strong analytical and problem solving skills.  Experience in the educational field preferred.
 
Certificates, Licenses, Registrations and Other Special Requirements
Valid Wisconsin driver license.
Proof of minimum auto liability insurance coverage.
Must be able to provide a reliable personal vehicle to be used for travel between county locations on a daily basis.
 
Interactions & Communication 
Responds to requests and initiates contacts to exchange basic or general information with others.
 
Decision Making
This position has authority to make decisions that are within detailed procedures and protocols and under close supervision.  These decision directly impact performance in the job and/or the work unit within a department and information is provided   to others for their decision making.
 
Thinking & Problem Solving
In relation to established procedures, protocols and policies of the County, challenges of this position tend to be routine and primarily related to procedure and process issues.
 
Tools and Equipment Used 
Telephone                                     Calculator
Copy Machine                               FAX Machine
Personal Computer/Printer           Vacuum Cleaner
 
WORK ENVIRONMENT   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and risk of electrical shock.  The noise level in the work environment is usually moderate.
 
PHYSICAL DEMANDS   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.  The employee frequently is required to sit and reach with hands and arms.  The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
 
NEPOTISM OR CONFLICT OF INTEREST COMPLIANCE  A person may not be offered or hold this position if the employment would result in that person being a supervisor or subordinate to an immediate family member. "Immediate family" includes the employee's spouse, brother, sister, parents, children, stepchildren, father-in-law, mother-in-law, sister-in-law, brother-in-law, daughter-in-law, son-in-law, and any other member of the employee's household.
 
A person may not be offered this position if employment would create either an actual conflict of interest or the appearance of a conflict of interest.

Selection Process

Formal electronic application; rating of education and experience; verification of driver license; oral department interview; reference check; background check; and post-offer medical examination including drug screen.  Other job related tests may be required.
 
Please Note: The duties listed above are intended only as illustrations of the various types of work that may be performed.   The omission of specific statements of duties does not exclude them from the position if the work is substantially related to the position.  The job description does not constitute an employment agreement between the County and employee and is subject to change by the County as the needs of the County and requirements for the job change.
 
I have received a copy of the job description and understand that any questions I have on my job duties shall be directed to my immediate supervisor.