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Technical Assistant/Student Employment

Job Title: 
Technical Assistant Intern/Student Employment 
Organization Name:  
UW-Parkside Continuing Education  
Hours per Week: 

Job Description: 
  • Support instructors with delivering their trainings, including but not limited to operation and moderation of online, remote, and hybrid learning instances. 
  • Schedule and hold test/practice sessions as necessary. 
  • Provide remote and in-person technical support to instructors and students in addition computer troubleshooting. 
  • Communicate effectively with our customers and partners, upholding the highest standard of customer service. 
  • When not facilitating a training/workshop, provide customer service for Professional and Continuing Education programming by responding to communications received via email, telephone, and social media. 
Effective communication skills, including verbal, written, and active listening; Great customer service and interpersonal skills; Efficient troubleshooting, problem-solving, and critical thinking skills; Good organization, time management, and prioritization; Keen attention to detail; Working knowledge of relevant operating systems, software, and programming – including but not limited to Windows OS, Mac OS, Microsoft Teams, Zoom.