Always Reaching Upward Mentoring Program-Success Coach
Success Coaches are experienced college students that demonstrate exemplary leadership and passion to help others succeed. They serve as role models and as a positive resource for Protégés (mentees, incoming students). They communicate regularly with their protégés to create welcoming place for them at Parkside. They engage in leadership and professional development activities and plan programming for Protégés.
Reports to the Coordinator for Retention Programs in the Office of Multicultural Student Affairs
· $10.00 per hour
· Hours per week: Approximately 5-8 hours per week
High Impact Practice (HIP) Statement
By incorporating classroom learning into hands-on work experiences as well as providing
supervision and coaching, students gain necessary tools to grow and contribute as professionals.
Position Tasks and Corresponding NACE Career Readiness Competencies
1. Critical Thinking or Problem Solving
a. Problem solve and refer students to campus resources, services, student organizations, etc. as needed.
b. Opportunity to create educational or social programs with a special topic focus.
c. Practice challenge and support in conversations with Protégé(s) to foster student growth.
2. Oral and Written Communications
a. Apply strong interpersonal and customer service skills when interacting with Protégé(s), students,
faculty, staff, public and fellow Success Coaches (mentors).
b. Communicate weekly with assigned Protégé(s) with minimum of 6 connections (face-to-face meetings, calls, video chats, social media, etc.) per semester.
c. Communicate regularly with ARU Mentoring Program staff on progress of coaching relationships.
d. Write program proposals and plans for the program planning requirement (where applicable).
e. Submit written event reflections for the leadership or professional development requirement (where
f. Facilitate events and presentations for program planning requirement.
g. Host 1 study table event per academic year (can be in groups of 2 or 3 Coaches).
h. Generate ideas and create content for social media posts and contribute to the OMSA Newsletter.
3. Teamwork and Collaboration
a. Collaborate with ARU staff and fellow Success Coaches to create and execute programs.
b. Collaborate with ARU staff and fellow Success Coaches to learn best practices for mentoring relationships.
a. Attend OMSA and ARU-sponsored programs with Protégé(s)
b. Co-create and submit a minimum of 3 goals for Protégé(s) per semester.
c. Participate in at least 1 Leadership or Professional Development event/workshop per semester for the for the leadership or professional development requirement.
d. Demonstrate responsibility following opening/closing procedures with respect to the OMSA Office.
5. Digital Technology
a. Create PowerPoint presentations for events.
b. Use staff email and Outlook calendar.
c. Utilize web conferencing programs for meetings and events. (Ex: Webex, Microsoft Teams, etc.)
d. Utilize the online mentoring platform (Parkside Connect) to communicate with Protégé(s), check- in on goals, find resources, etc.
6. Professionalism and Work Ethic
a. Attend all bi-weekly ARU staff meetings, trainings, and other related OMSA/ARU meetings.
b. Complete a minimum of 2 hours of office hours per week.
c. Complete all weekly summaries and clock all work hours on the UW System Portal.
d. Present professional presence throughout campus as an employee of the Office of Multicultural Student Affairs
e. Provide office support including greeting visitors, answering office phone, and other administrative duties in OMSA.
f. Maintain confidentiality and discretion surrounding student information and privacy.
g. Perform other duties as assigned.
7. Career Management
a. Attend monthly one-on-one meetings with ARU Program Coordinator throughout the
academic year to develop and assess plans for personal and professional goals.
b. Manage your time and day-to-day responsibilities with limited supervision.
c. Complete a yearly performance evaluation with supervisor.
8. Global and Intercultural Fluency
a. Contribute to mentor training surrounding issues related to equity, diversity, and inclusiveness.
b. Respectfully interact with a diverse community of faculty, staff, co-workers, and students of all cultures, races, ages, genders, sexual orientations and religions.
· Must have commitment to and belief in student success.
· Must have a cumulative GPA of at least a 2.5.
· Must be a sophomore, junior, or senior in good standing with the university.
· Must be flexible with availability of schedule.
· Must make a full academic year commitment as a Success Coach.
Submit the following via the online application:
· ARU Succes Coach Application Form with responses to essay questions.