Tech Support
Position Description:
The Advising and Career Center Tech Support person will serve as a functional project leader and technical support person of the Career Services Management system, Handshake. This role will include:
- Serve as a platform expert maintaining Handshake’s many functions and programs
- Provide system software and technical support to the Advising & Career Center team
- Collaborate with Assistant Director and Employer Relations Coordinator to streamline/automate Handshake processes for efficiency
- Approve employer accounts and job postings
- Develop and disseminate reports in support of internal and external planning and decision-making
Required Qualifications:
- Working knowledge of Microsoft Office Suite and office equipment
- Ability to work and communicate with a diverse staff and student population
- Must be willing to participate in SafeZone and FERPA training
- Student must be enrolled at the University of Wisconsin-Parkside as an undergraduate or first-year graduate student
- Must be in good academic standing
Additional Qualifications:
- Excellent written and verbal communication skills
- Strong analytical and critical problem-solving skills
- Outstanding attention to detail
- Must have the ability to work independently and as a team member
- A strong customer service orientation – ability to exercise good judgment
- A professional demeanor
- Dependable and punctual
Below are the career readiness competencies you will achieve in this position:
Career Readiness Competencies:
Digital Technology:
- Serve as an ethical and efficient platform expert providing Handshake support to Parkside staff, faculty, and students
- Learn the program’s many applications and features to help the Career Center function efficiently and best serve the needs of students and employers.
- Generate regular reports/queries and maintain a training/resource manual
Critical Thinking/Problems Solving:
- Manage the job-posting feature of Handshake
- Evaluate employer accounts and job postings for approval or denial
- Complete training provided on Handshake training modules
- Troubleshoot problems and address technical needs
Oral and Written Communication:
- Demonstrate strong social interaction skills as an integral member of the Advising and Career Center Team
- Contact employers, faculty, staff, and students when questions/concerns arise regarding their Handshake accounts, job postings, and events
- Develop and run queries and write reports as needed
- Maintain written instructions on policies and procedures for Handshake