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Career Ambassador - Tech Support

Position Description:

The Advising and Career Center Career Ambassador Tech Support person will serve as a functional project leader and technical support person of the Career Services Management system, Handshake. This role will include:
  • Serve as a platform expert maintaining Handshake’s many functions and programs
  • Provide system software and technical support to the Advising & Career Center team
  • Collaborate with Assistant Director and Employer Relations Coordinator to streamline/automate Handshake processes for efficiency
  • Approve employer accounts and job postings
  • Develop and disseminate reports in support of internal and external planning and decision-making

High Impact Practice Statement:

By incorporating classroom learning into hands-on work experience as well as receiving supervision and coaching, students gain necessary tools to grow and contribute as professionals.
Below are career readiness competencies you will achieve in this position:

Career Readiness Competencies:

Digital Technology:
  • Serve as an ethical and efficient platform expert providing Handshake support to Parkside staff, faculty, and students
  • Learn the program’s many applications and features to help the Career Center function efficiently and best serve the needs of students and employers.
  • Generate regular reports/queries and maintain a training/resource manual

Critical Thinking/Problems Solving:
  • Manage the job-posting feature of Handshake
  • Evaluate employer accounts and job postings for approval or denial
  • Complete training provided on Handshake training modules
  • Troubleshoot problems and address technical needs

Oral and Written Communication:
  • Demonstrate strong social interaction skills as an integral member of the Advising and Career Center Team
  • Contact employers, faculty, staff, and students when questions/concerns arise regarding their Handshake accounts, job postings, and events
  • Develop and run queries and write reports as needed
  • Maintain written instructions on policies and procedures for Handshake